Return & Refund Policy

RETURNS...!

At MotoLife, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, you may request a return subject to the terms outlined below.

To be eligible for a return, the item must:

• Be returned within 7 days of delivery.
• Be unused, uninstalled, and in its original condition.
• Include all original packaging, tags, manuals, and accessories.
• Be accompanied by proof of purchase (order number, receipt, or invoice).

Items that do not meet these requirements may not be accepted for return.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, installed, modified, or damaged after delivery.
• Custom-made, personalized, or special-order items.
• Clearance or final-sale products.
• Products missing original packaging, accessories, or documentation.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery.

To process your claim, please provide:

• Your order number.
• A detailed description of the issue.
• Clear photos or videos showing the damage or defect.

After reviewing your claim, we may offer one of the following remedies:

• Replacement of the item.
• Repair service (where applicable).
• Store credit.
• Full refund.

MotoLife reserves the right to request the return of the affected item before issuing a replacement or refund.

Return Procedure

To initiate a return:

1. Contact our customer support team and submit a return request.
2. Include your order number and reason for return.
3. Wait for return authorization and instructions.
4. Securely package the item and send it to the designated return address.

Returns sent without prior authorization may be refused.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your payment provider.
• Most refunds are completed within 5–10 business days after approval.

Shipping and handling charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

Exchanges may be available for eligible items, subject to stock availability.

If you wish to exchange an item for a different size, color, or model, please contact customer support for assistance.

Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect product, MotoLife will cover the return shipping costs.
• For all other approved returns, the customer is responsible for return shipping expenses.

We recommend using a trackable shipping service, as MotoLife is not responsible for returns lost during transit.

Warranty Claims

Certain products may be covered by a manufacturer’s or seller’s warranty.

Warranty coverage does not apply to:

• Normal wear and tear.
• Improper installation or maintenance.
• Misuse, abuse, accidents, or negligence.
• Unauthorized modifications or repairs.

For warranty-related inquiries, please contact our support team with proof of purchase and details of the issue.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return procedure outlined in this policy.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact our customer support team.

MotoLife Customer Support
Website: motolife.shop
Email: support@motolife.shop
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM